Privacy Policy

Last Updated: 13 February 2026

This Privacy Policy explains how EnergyLIB (Suzhou) New Energy Technology Co., Ltd. ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit and use our Australian website located at https://www.energy-lib.com/au/home (the "Website").

By accessing or using the Website, you agree to the practices described in this policy. If you do not agree, please discontinue use of the Website immediately.

1. Definitions

Company refers to EnergyLIB (Suzhou) New Energy Technology Co., Ltd., 1F-103, Building 2, Taihu Photonics Technology Park, 198 Jialingjiang Road, High-Tech District, Suzhou, China.
Cookies are small text files stored on your device that may contain an anonymous unique identifier.
Country refers to: Australia.
Personal Information means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not. This includes your IP address, browser type, pages visited, and any contact details you voluntarily provide (e.g., via email).
Service refers to the Website.
Usage Data refers to data collected automatically through your use of the Website, such as your IP address, device type, pages viewed, time spent, and referring URLs.
You means the individual accessing or using the Service.

2. Collection of Your Personal Information

We collect limited personal information primarily through automated means when you visit our Website.

2.1 Types of Data Collected

Usage Data: When you access the Website, we automatically collect certain information, including your IP address, browser type and version, operating system, pages viewed, time and date of your visit, and other diagnostic data.

Contact Information (if voluntarily provided): If you choose to contact us via email or a contact form, we may collect your name, email address, and message content.

Cookies and Tracking Technologies: We use cookies and similar technologies to improve functionality and analyse traffic. You can manage or disable cookies through your browser settings. For more details, see our Cookies Policy.

3. Use of Your Personal Information

We may use your Personal Information for the following purposes:

To provide, operate, and maintain our Website;
To analyse trends and usage patterns to improve user experience;
To respond to your inquiries or requests;
To comply with our legal obligations under applicable laws, including Australian privacy standards;
To protect the security and integrity of our Website.

4. Disclosure of Your Personal Information

We do not sell or rent your Personal Information. We may share it only in the following circumstances:

With Service Providers: We engage third-party providers (e.g., web hosting, analytics services like Google Analytics) to support our operations. These providers are contractually required to protect your data and use it only as instructed.
Legal Compliance: We may disclose information if required by law, regulation, court order, or valid request from a public authority.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4.1 International Data Transfers

Your Personal Information, including account-related and transactional data, is processed and stored on secure servers located within Australia. While our company is headquartered in Suzhou, China, we do not transfer your primary personal data to China for storage.

However, certain service providers (such as Google Analytics) may process anonymised or pseudonymised usage data on global servers, including in the United States. We take reasonable steps to ensure such transfers comply with applicable privacy safeguards.

5. Retention of Your Personal Information

We retain your Personal Information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or regulatory compliance).

6. Security Measures

We implement appropriate technical and organisational safeguards to protect your Personal Information against unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Your Privacy Rights

Although we are a Chinese-registered company, we respect the privacy expectations of our Australian users. You have the right to:

Request access to the Personal Information we hold about you;
Request correction of inaccurate or outdated information;
Request deletion of your Personal Information, where there is no legal or operational reason for us to retain it;
Opt out of non-essential communications (if you have contacted us previously).

To exercise these rights, please contact us using the details in Section 10. We will respond to your request within 30 days.

8. Age Restriction

Our Website and services are strictly intended for individuals aged 18 years and over. We do not knowingly collect Personal Information from anyone under the age of 18.

By accessing or using this Website, you represent and warrant that you are at least 18 years of age.

If we become aware that we have inadvertently collected Personal Information from an individual under 18, we will promptly delete such information from our systems.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or believe we may have collected information from someone under 18, please contact us:

Email: contact@energy-lib.com
Postal Address: EnergyLIB (Suzhou) New Energy Technology Co., Ltd., 1F-103, Building 2, Taihu Photonics Technology Park, 198 Jialingjiang Road, High-Tech District, Suzhou, China.

We are committed to addressing your privacy concerns promptly and in good faith.